Terms & Conditions

PURCHASES

In order to make purchases in the webshop you will be required to provide your personal details. You must provide your real name, phone number, e-mail address and other requested information as indicated. All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Prices shown on the site are in SEK, Euros and US dollars, and are inclusive of VAT at the applicable rate unless you have selected a country where VAT is not chargeable. If you are a customer whose credit/debit card is not denominated in SEK, Euros or US dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Once your order has been placed you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn

We reserve the right to only accept orders from those over 18. 




COLOURS

We have made every effort to display as accurately as possible the colors of our products that appear on Maruschka de Margó webshop. However, as computer screens vary, we cannot guarantee that the display of color will be completely accurate. 



SIZES

The sizes in the Maruschka de Margó Webshop varies depending on the brand. We sell garments, shoes and accessories from Swedish as well as international manufacturers and these items come in the sizes of their origin countries. Maruschka de Margó will not be held responsible for mistakes you may make because of the different size systems. It is your responsibility to check the Sizes Chart before placing your order.



PAYMENT

Payment can be made by Visa and MasterCard. Payment will be debited and cleared from your account upon dispatch of your order by Maruschka de Margó.

If the issuer of your payment card refuses to authorize payment to Maruschka de Margó, we will not be liable for any delay or non-delivery. 
We take reasonable care to make our site secure. All credit/debit card transactions on this site are processed using Datacash, a secure online payment gateway that encrypts your card details in a secure host environment. To help ensure that your shopping experience is safe, simple, and secure, Maruschka de Margó uses Secure Socket Layer (SSL) technology.





SHIPPING

Domestic Shipping
We use POSTEN (The Swedish Postal Services) for domestic shipping within Sweden. A flat shipping rate of SEK 99 is applied to all domestic deliverables. Deliverables can be collected at your local post office. Please note that all packages not collected within 14 days are returned to Maruschka de Margó. Normally deliveries take approximately 1-3 workdays, but we are not held responsible for delayed deliveries, since we are not accountable for unexpected proceedings.


International Shipping
For international shipping we use UPS and will apply a flat rate of SEK 350. Delivery time varies by region.




INSURANCE

Maruschka de Margó insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending.




RETURNS

Return Policy

Maruschka de Margó Webshop strives to ensure complete satisfaction with your purchases. Items may be returned within fourteen (14) days from receiving it from the webshop. Please note that this is applicable within Sweden only. Assuming the items are unused and there are no damages you will receive a full refund within thirty (30) days from when the items are received by us. To initiate a return at Maruschka de Margó Webshop, please follow these steps:

Write an email to maruschkademargot@gmail.com in order to receive a claim number. Your email must contain product description, size and color, and order reference. Without correct claim number we can unfortunately not accept your return. Please specify the claim number on the box when you return the item.
  
The returned item must not be used, washed, dry-cleaned, modified or damaged. Items that agree with the restriction mentioned above will not be accepted.
 
All purchased items at Maruschka de Margó Webshop are delivered with a security seal. The security seal must be intact and still attached to the item. Please note that we will not accept any returns where the seal is damaged or broken.

The product must be returned in original package with all tags still attached. Shoes should be returned in the original packaging, which must be intact, since we regard the box as part of the product. Bags must be returned in original dustbag, since we regard the dustbag as part of the product.

If the returned items conform with the above conditions, we will refund the full price of the product. However, shipping costs are not refundable. In case of return, you will be responsible for shipping and handling of the item yourself.





FAULTY GOODS

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund. 




COMPANY INFORMATION

Maruschka de Margó is a trading name of MdeM AB, a company registered in Sweden. Our registered address is Grev Turegatan 9, 114 46 Stockholm, Sweden. Our VAT number is 556731-3944.

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